I am sure most of us at one point or another have encountered horrible customer service, but probably nothing quite like this. It started like this, Ryan Block and his wife were trying to cancel their internet service, what happens next is so bad it’s almost comical.
Here is Ryan’s description below:
The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone.
This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was “Okay, please don’t disconnect our service after all.”)